Canceled Installments with CommunitySuite Integration


Written by Lauren Neulinger

Last published at: December 20th, 2019

If you utilize the integration between GLM/SLM and CommunitySuite, installments should only be canceled or reinstated within CommunitySuite. 

Reach out to the Support team or your CSM if you'd like to enable this feature in GLM/SLM (allowing the canceled installment status to sync to GLM/SLM).

For a request synced between GLM/SLM and CommunitySuite: 

  • If an installment for the request is canceled in CommunitySuite, the installment's status of canceled will automatically update in GLM/SLM. 
  • If the installment is reinstated in CommunitySuite, the installment will automatically show as reinstated in GLM/SLM.

At this time, only partial cancellations in CSuite will allow the canceled installment status to sync to GLM/SLM. 

The ability for a full cancellation to reflect as canceled installments in GLM/SLM will be available at a later time.